Refund and Cancellation Policy

1. Overview

This policy explains how Tavory AI subscriptions and credit purchases are cancelled and when a refund may be available. It forms part of our Terms of Service. Mandatory rights under applicable Swiss and consumer-protection law remain unaffected.

2. Subscription cancellation

• You can cancel a paid subscription at any time in Tavory Settings through the billing portal once billing is available.
• Cancellation prevents the next renewal. Your paid access remains available until the end of the already-paid billing period unless the service is suspended for a material breach of our Terms.
• We do not charge an additional cancellation fee.
• Changing between monthly and yearly billing, or between plans, is handled by the payment provider and shown before you confirm the change.

3. Refunds for subscriptions

Subscription fees are normally charged in advance for the selected billing period. Refund requests are assessed individually, taking into account the time of the request, service usage, duplicate charges and applicable law. We will refund an accidental duplicate charge or a confirmed billing error.

If you believe a charge is incorrect, contact us promptly at info@tavory.app with the account email, transaction date and a short description. Do not send card details by email.

4. Credit purchases and included AI budget

• Included plan AI budget resets according to the plan shown at checkout and does not carry over to a later billing period unless explicitly stated otherwise.
• Purchased Tavory credits are applied to your account after confirmed payment. Once credits have been used for AI-provider requests, that used portion cannot be refunded.
• Unused credit purchases are generally final because they reserve AI capacity, except where required by law, for a billing error, or where Tavory cannot provide the purchased service.
• If a payment succeeds but credits or a subscription do not appear, contact us. Access is granted only after the payment provider has confirmed the transaction.

5. Failed, disputed or reversed payments

A failed, disputed or reversed payment may pause paid access or remove the corresponding credit balance while we investigate. If you see an unexpected payment status, please contact us first so we can review the transaction with our payment provider.

6. How refunds are issued

Approved refunds are returned through the original payment method by our payment provider. Processing time depends on the provider and your bank. We will email you when a refund has been approved or when we need more information.

7. Contact

For cancellation or refund help, email info@tavory.app. Include the email address used for Tavory and the transaction reference if you have it.